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Leadership and Personal Development, Strategic Management, Lean Six Sigma & Quality Tools

Business Process Management and Service Improvement

Business Processes and Services can be improved just as any other processes can be, but the tools need to be different because the job is different.  We have tailored modules and case studies that build skills in:

  • Understanding the Voice of the Customer
  • Documenting processes
  • RACI analysis
  • Risk assessment
  • Process monitoring
  • Process control
  • Process Improvement

We can link these programmes to the ILM Level 3-5 Service Improvement qualification enabling delegates and companies to gain external recognition as well as building competence and delivering bottom-line improvements through completed improvement projects.

Take a look at some of the projects we’ve worked on and contact us to discuss how we can help you in delivering your objectives.

Add case studies:

Case Study - Lean at ISS Case Study - Lean at ISS (182 KB)

Case Study - Lean at JJS Electronics Case Study - Lean at JJS Electronics (269 KB)

Case Study - EAE (Balfour Beatty) Case Study - EAE (Balfour Beatty) (270 KB)

Business Process Management and Service Improvement

Client Testimonials

These are a small example of our latest testimonials. For many more click here.


We have a new way of thinking and of challenging some of the less healthy paradigms in the business” Alan Anderson, Director of International Programmes, SAIC Motor Technical Centre.


“Really enjoyed learning the Six Sigma way and the Capella Trainer was always very helpful and encouraging in getting me through the programme”. Francis Robson, Toyota

Examples of Our Clients