There are some fantastic tools available for improving quality of services and products, all of which help increase customer satisfaction, improve sales and increase profitability. Capella provides consultancy, training, coaching, technical support and assessment in a broad range of these.
We have standard programmes and you can find out about objectives, content and duration by downloading Programme Overviews.
Quality tools overview (391 KB)
8D (412 KB)
APQP (303 KB)
FMEA (443 KB)
SPC (388 KB)
We have lots of experience of putting together bespoke programmes that fit your organisation in terms of content, level and timing. The most important thing is:
Case Study - JLR PFMEA Training (276 KB)
Case Study - Nifco (459 KB)
Case Study - Quality and CI at Brose (303 KB)
Case Study - APQP at Bombardier (457 KB)
Case Study - 8D at Red Bull (285 KB)
Call us to discuss your challenges and requirements and we’ll work together to develop a programme that’s right for you.